Recognition points may be awarded when you receive recognition, complete an activity, reach a milestone or participate in an initiative created by your employer.

Your employer determines:

• How points are awarded.
• The value of points.
• Whether points convert into WowCredit.
• Any limits or expiry rules.
• Which rewards can be redeemed using points.

Open the recognition or Shout-Out section, select the colleague you would like to recognise and add your message.

Depending on your employer’s programme, you may also be able to select a company value, recognition category.

Only submit genuine, respectful recognition connected to the person’s contribution or achievement.

Where enabled by your employer, you may be able to recognise an individual colleague or a group of colleagues.

Any limits on recognition or points will be shown during the recognition process.

Yes, provided the recognition feature is enabled and your manager is registered on the platform.

Recognition can be shared between colleagues at any level of the organisation.

No. You cannot recognise yourself or transfer recognition points directly to your own account.

Not every recognition message includes points.

Your employer may allow colleagues to send recognition messages. Some point awards may also require approval before appearing in your account.

Most points appear shortly after they are awarded or approved.

Some programmes apply points at the end of a campaign, approval period or calendar quarter. The relevant information should be displayed within the programme or communicated by your employer.

No. Points and WowCredit are personal to your account and cannot normally be transferred, sold or exchanged with another employee.

This depends on your employer’s programme.

Where an expiry date applies, it will be displayed within your account or communicated as part of the reward terms.

WowCredit is reward credit held within your WowThanks account.

It can be used to redeem eligible gift cards, rewards or other options available in the Reward Store.

One euro or pound of WowCredit normally represents one euro or pound of redemption value, depending on the currency used by your programme.

Points recognise activities, achievements or behaviours within your employer’s programme.

WowCredit is the redeemable monetary balance that can be used against eligible rewards.

Conversion rules are set by your employer.

For example, points may convert:

• Immediately after approval.
• Quarterly.

Your account will show your available points and WowCredit separately where both balances apply.

Your current points and WowCredit balances are shown within your WowThanks account.

Your available WowCredit will also be displayed when you open the Reward Store or begin a redemption.

To redeem a reward:

1. Open the Reward Store.
2. Select the reward or gift card you would like.
3. Review the value, delivery method and terms.
4. Select the amount, where applicable.
5. Confirm your redemption.
6. Complete any security verification requested.

After a successful redemption, the reward will appear in your Wallet or be delivered using the method shown during checkout.

Redemptions may be subject to an additional confirmation or security step.

This helps prevent accidental redemptions and protects your WowCredit and rewards from unauthorised use.

Please check the brand, value and delivery details carefully before confirming.

Redemptions are normally final once the gift card or reward has been issued.

Digital gift cards are often generated specifically for your account and cannot be cancelled, exchanged or refunded unless the reward is faulty or has not been delivered correctly.

Always check the selected brand and value before confirming.

No. Once a gift card has been issued, it cannot normally be exchanged for a different brand.

No. WowCredit cannot be withdrawn as cash, transferred to a bank account or sold to another person.

It can only be used against eligible rewards available through WowThanks.

A reward may be temporarily unavailable because:

• The provider is carrying out maintenance.
• The reward is out of stock.
• The brand is temporarily unavailable.
• The reward is not included in your employer’s programme.
• You do not have enough WowCredit.
• A redemption limit applies.

Availability can change, so check again later or select another available reward.

My Wallet is where you can view rewards and gift cards you have redeemed through WowThanks.

Depending on the reward, your Wallet may show:

• The brand name.
• Gift card value.
• Gift card number.
• PIN or security code.
• Barcode or QR code.
• Redemption instructions.
• Expiry date.
• Active or expired status.

Open My Wallet and select the relevant reward.

Rewards may take a short time to appear while they are being issued.

Allow a few minutes for the reward to be processed.

You should then:

• Log out of your account and Log in again.
• Refresh the Wallet page.
• Check your email and spam folders.
• Confirm that your WowCredit balance was deducted.

Do not attempt the same redemption repeatedly.

Contact support@wowthanks.com if the reward does not arrive, including the brand, value and approximate time of redemption.

Open the gift card in your Wallet and follow the displayed instructions.

Depending on the retailer, you may need to:

• Enter the gift card number and PIN online.
• Present a barcode or QR code in-store.
• Print the gift card.
• Add the details to the retailer’s own app.
• Follow a link to activate or reveal the card.

Each brand has its own conditions, so review the instructions before making a purchase.

This depends on the retailer.

Many gift cards allow partial use and retain the remaining balance, while others must be used in a single transaction.

Check the individual gift card terms before using it.

This is determined by the retailer and may differ between online and in-store purchases.

Review the retailer’s terms or contact the retailer directly before completing your purchase.

This depends on the retailer’s terms.

Some retailers allow gift cards to be combined with discount codes, while others restrict the use of multiple promotions.

Some gift cards have an expiry date and others remain valid for a longer period.

The applicable expiry information is displayed with the reward or within the retailer’s terms. It is your responsibility to use the gift card before it expires.

Check that:

• You entered the number and PIN correctly.
• The card has been activated or revealed where required.
• The card has not expired.
• The transaction meets the minimum or maximum value.
• The retailer accepts the card online or at that location.
• The item is eligible under the retailer’s terms.
• You are using the correct retailer website and country.

If the issue continues, take a screenshot of the error and contact support@wowthanks.com. Do not include the complete gift card number or PIN in an unsecured message.

An expired reward will normally remain visible in the expired area of your Wallet, but it may no longer be accepted by the retailer.

WowThanks cannot guarantee that an expired gift card or offer can be extended or replaced.

The benefits available depend on your employer’s programme and may include:

• Retail and grocery savings.
• Discounted gift cards.
• Cashback offers.
• Cinema benefits.
• Dining offers.
• Hotel and getaway deals.
• Fitness and wellbeing services.
• Competitions and Play & Win promotions.
• Exclusive employee offers.

New benefits and participating brands may be added or removed over time.

Select the offer and review its instructions and terms.

Depending on the offer, you may receive:

• A promotional code.
• A trackable shopping link.
• A downloadable voucher.
• A discounted gift card.
• An in-store barcode.
• An automatically applied discount.

Always access the retailer through WowThanks where instructed, as visiting the retailer separately may prevent the saving or cashback from tracking.

Some offers can be used repeatedly, while others are limited to one use per person, transaction or promotional period.

Check the individual offer terms before using it.

Retailer offers are supplied by third-party partners and may be changed, suspended or withdrawn.

An offer may also have reached its closing date or no longer be included within your employer’s programme.

Where cashback is available, you must normally access the retailer using the link provided through WowThanks and complete your purchase in the same browsing session.

Cashback may not track when:

• You visit another discount or comparison website.
• You use an unapproved promotional code.
• Cookies or tracking are blocked.
• You return or cancel the purchase.
• The purchase is excluded by the retailer.
• You leave the page and return directly to the retailer later.

Cashback can take time to be approved because the retailer must confirm that the purchase has not been cancelled or returned.

Select the Cinema section and choose from the available cinema offers.

The booking, voucher and usage process may differ by cinema provider. Review the individual instructions, participating locations and any booking fees before purchasing.

The dining section may connect you to participating restaurant offers or Early Table booking benefits.

Availability, credits, booking times and participating restaurants may vary. The restaurant’s own booking and cancellation terms will apply.

The Getaways section provides access to participating hotel and accommodation offers.

Prices and availability are live and can change. Review the room, occupancy, meal basis, cancellation policy and any additional charges before completing your booking.

You can enter any competition for which you are eligible.

Unless otherwise stated, only one entry per person is permitted for each competition.

The opening and closing dates are displayed within each competition.

Entries received after the closing date cannot be accepted.

Winners are normally contacted using the email address registered on their WowThanks account.

Make sure your email address is correct and check your spam or junk folder.

The winner notification will explain how to claim the prize and any response deadline.

Digital prizes may be delivered by email or added to your Wallet. For physical prizes, we may need to confirm a delivery address.

If a winner does not respond within the period stated in the winner notification, another eligible winner may be selected.

Play & Win promotions allow eligible users to participate in games or prize draws offered through WowThanks.

Each promotion may have different entry limits, prizes, eligibility rules and closing dates. Review the promotion terms before participating.

Select Forgot your password? on the login page and enter your registered email address.

You will receive an email containing instructions to create a new password.

The reset link may expire for security reasons. Request a new link if necessary.

Check your spam, junk and promotions folders and confirm that you entered the same email address used for your WowThanks account.

Wait a few minutes before requesting another reset email.

Contact support@wowthanks.com if it does not arrive.

Some account details can be updated within your profile.

Where your account was created using information supplied by your employer, you may need to ask your employer’s WowThanks administrator to update your details.

Your account may be temporarily locked following several unsuccessful login attempts or unusual account activity.

Wait before trying again, reset your password or contact support@wowthanks.com.

No. Your WowThanks account, points, WowCredit and rewards are personal to you.

Do not share your password, verification codes, gift card numbers or PINs with another person.

Reset your password immediately and contact support@wowthanks.com.

Include a description of the activity you do not recognise, but never send your password or full gift card security details by email.

WowThanks can be accessed through a supported web browser on desktop, tablet or mobile.

For the best experience, use a current version of Chrome, Safari, Edge or Firefox and make sure cookies and JavaScript are enabled.

Try the following:

• Refresh the page.
• Sign out and sign back in.
• Clear your browser cache.
• Use a private or incognito window.
• Update your browser.
• Try another supported browser or device.
• Disable any browser extension that may block cookies or scripts.

Contact support if the problem continues.

Access to employer-funded WowThanks benefits may end when your employment finishes or when your employer removes your account.

You may receive a limited period in which to use any remaining WowCredit. The exact deadline will be communicated to you by email or displayed within your account.

Unused WowCredit may expire or be removed after the offboarding period set by your employer.

Use your available balance before the deadline shown in your notification. WowCredit generally cannot be paid out as cash after your access ends.

Gift cards successfully redeemed before your account closes should remain subject to the individual retailer’s terms and expiry date.

Save any necessary card details securely before your platform access ends.

No. Points and WowCredit provided through one employer’s programme cannot normally be transferred to another employer or another WowThanks account.