FAQs
WowThanks Benefits Platform FAQs
How many times can I redeem a free offer or reward?
Some offers can be redeemed as many times as you like, but others may have restrictions. You can check the individual offers T&Cs to be sure.
How many times can I enter a competition?
Each competition can be entered only 1 single time.
After I redeem a free offer or reward, how long do I have to redeem my promotional e-Gift Code?
All offers need to be used by their individual expiry date. This is clearly labelled on the offer’s description.
How do I use my promotional e-Gift Code?
When you log onto the website of the brand with the offer, apply the promotional code in the discount box at the checkout or shopping cart (depending on partner website’s design). Please be aware that some offers are for specific products or do not work if there is a sale on the website and a higher promotional offer is already applied. Some promotional offers can be used in-store and you will need to display the code when paying for your items.
I’m having a problem using my promotional e-Gift Code, what do I do?
We’re here to help, please contact our support team via: support@wowthanks.com
Where can I see all my e-Gift Codes?
Once you’re logged in, you can view all the redeemed offers in the “My Vouchers” section. You can find it on the tab on top of the screen.
Are there any terms and conditions associated with offers?
Each offer has its own set of terms and conditions.
Do offer codes expire?
Free offers or rewards do expire and the expiry dates are clearly noted for each one.
What is a difference between a Free Reward, Gift Card Reward, Dining Discount and Hotel Breaks Offer?
Offers are always available and can be redeemed multiple times – for free. Simply grab your e-Gift Code and enjoy a discount on us!
Gift Cards can be purchased for any available brand on the platform and are sold for discounted price! That means you can pay less for a gift card than it is actually worth! You make savings before you even spend your money
Dining Discounts allow you to book restaurants and avail of up to 50% for the cost of food.
Browse our Hotel Breaks Offers to find discounts up to 20% off, on countless destinations all over Ireland.
How does a Redeem Points Offer work?
To redeem any of these rewards you need points on your account. Once you have enough points, you can claim any available reward on the platform. These rewards are considered premium and are not free.
Competition FAQs
How many competitions can I enter?
You can enter all competitions available. One entry per user per competition.
How long are competitions open for?
The closing date for entries is always clearly stated for each competition.
How do I know if I’m a winner?
Prize winners will get an email to let them know they have won a prize.
I’m a winner, how do I claim my prize?
Congratulations! We will get in touch with you over email to let you know you’ve won and either include your prize details in the email if it’s an e-Gift Code, or confirm your address to send the prize out to you if it’s a physical item.
General FAQs
How do I reset my password?
You can reset your password using a link at the log in page. Simply click on ‘Forgot your password?’ and follow on-screen instructions.
I’m having problems using the platform, who can I ask for help?
We’re here to help with anything you might need, please contact our support team via email: support@wowthanks.com. Describing the issue in detail and attaching screen shot will help us resolve your problems quicker.